Omniwallet turns every stay into data, every data into personalization and every experience into a reason not to book again through Booking. A complete loyalty program for accommodations, without apps or plastic cards.
Every OTA booking is a guest you don't know, can't contact, and can't retain. You pay commission and lose the relationship.
Every booking through Booking, Expedia, or Airbnb costs you between 15% and 25% in commissions. In a 100-room hotel, that can be over €200,000 a year that you don't invest in your product or your guest.
The guest that comes through OTA is a Booking email, not a person with a name. You don't have their real contact, can't send them a repeat offer, and can't build a relationship. They come once and disappear.
You know how many nights they stayed, but not if they used the spa, dined at the restaurant, prefer a high or low room, coffee or tea. Without a unified profile, every stay starts from scratch. Zero personalization.
Omniwallet activates your loyalty program in the four phases of the guest cycle. Not only when they sleep in your hotel, but also before booking and months after leaving.
The guest who already knows you receives a push: "Book direct and earn triple points this weekend". Clear incentive to skip Booking and book on your website.
Upon arrival, the guest scans their QR wallet. The receptionist sees their level, preferences, and points. "Welcome back, Ms. Fernández. Your room with a sea view, as always."
During the stay, every extra service earns points: spa, restaurant, minibar, excursions. Contextual push: "Today 2x points in the restaurant" to boost internal consumption.
Automatic workflows: thank you email, push a month later ("We miss you, 200 extra points if you book before Friday"), and personalized birthday offer.
Omniwallet's points program becomes the ultimate argument for direct booking. The guest knows that if they book on your website, they accumulate points that turn into upgrades, late checkout, discounts, and exclusive experiences.
Set rules so that only bookings through your website or phone generate points. OTA bookings don't score, or score less. The guest learns quickly.
Silver Level: early check-in. Gold Level: room upgrade. Platinum Level: breakfast included and late checkout always. Benefits that Booking cannot offer.
Post-stay workflows: "It's been 3 months, book direct with 20% discount in points". Direct communication that OTAs don't allow you.
Each tool responds to the reality of the sector: high seasonality, experiences during the stay, competition with OTAs, and a guest who values personalization.
The guest saves their loyalty card in Apple or Google Wallet from the first check-in. No download, always accessible. Shows their QR upon arrival and the receptionist identifies them instantly. Push included, free, direct to mobile.
Automate pre-arrival communication ("Your room awaits"), during the stay ("Today 2x points in the spa") and post-checkout ("Thank you for your visit, 200 extra points if you book before Friday"). 16 templates ready to activate.
Set your hotel's location and activate automatic notifications: when a guest with an installed card passes nearby, they receive a push ("Passing through the area? Late check-in available, book with your points"). Ideal for capturing walk-ins and repeaters.
Create tiers like Silver, Gold, and Platinum activated by nights or accumulated spend. Each level unlocks real privileges: early check-in, room upgrade, breakfast included, spa access, free late checkout. Benefits only you can offer.
Stay streaks ("3rd stay of the year → guaranteed upgrade"), luck roulettes upon accumulating points, and challenges for services ("Try spa + restaurant this stay → 300 extra points"). Turn loyalty into a game the guest wants to keep playing.
Dashboards with metrics of your program: new registrations, repeat frequency, average spend per level, most used services by loyal guests, direct booking rate vs OTA, and program evolution month by month.
Each feature works together to create a program that transforms occasional guests into regulars.
Points for direct booking, extra services, referrals, and special actions via API.
Rewards catalog: upgrades, local experiences, gift cards from 40+ brands.
Direct communication to mobile via wallet: confirmation, upsell during stay, and reactivation.
Pre-arrival, welcome, in-stay upsell, post-checkout, birthday, and inactivity reactivation.
Reports on registrations, points, cards, redemptions, and push. Filters by period and export.
Luck roulettes, consecutive stay streaks, and service challenges.
"Recommend our hotel": points for the guest and their friend on the first stay.
Automatic welcome messages, points confirmation, and post-stay communication.
The guest identifies with QR wallet at reception, restaurant, spa, and activities.
Omniwallet integrates with any hotel management system via REST API, Webhooks, and Make. No matter what PMS you use, the connection is possible.
Opera, Mews, Cloudbeds, Avaibook, Siteminder, Lodgify or any other
No-code automation. Connect any system with Omniwallet in minutes.
Loyalty program, CDP, communications, and analytics
Connectif
Sales Manago
Klaviyo
Brevo
Oct8ne
Make
Do you also have eCommerce or a product store? Omniwallet integrates natively with Shopify, WooCommerce, PrestaShop, BigCommerce, and Magento. If you sell experiences, merchandise, or gift cards on your website, the points program works there too.
Set up your loyalty program, connect your management system, and start turning stays into direct relationships.
Free plan available · No credit card · Setup in less than 24h
