Customer Data Platform · Loyalty Activation

A CDP built
for loyalty.
Not the other way around.

Omniwallet is a pre-configured Customer Data Platform to launch and manage loyalty programs. Points, stamps, and rewards are the activation layer — underneath is a data infrastructure that collects, unifies, and activates every interaction of every customer.

First-party data from day 1
Unified omnichannel profile
Real-time activation
Loyalty Layer — what the customer sees
Programs, points, stamps, and rewards
The mechanism that incentivizes registration, creates purchase habits, and generates behavioral data in every interaction.
PointsStampsRewardsLevelsReferralsGames
Activation Layer — the marketing engine
Segmentation, workflows, and channels
CDP data converted into precise actions: automated workflows, exported audiences, push, and communications at the exact moment.
WorkflowsSegmentsPushWhatsAppCRM sync
Data Layer · CDP — the foundation
Unique and unified profile per customer
Collects and structures every transaction, interaction, and behavior from any channel into a persistent and real-time profile.
POSeCommerceWalletEmailWhatsAppAPI
Event received · Ágora POS
Profile updated · €87.40 · Gold
Segment exported → Klaviyo
244 profiles "At Risk" · 2 min ago

Alternatives always fall short in something

Until now, you had to choose between having the data or having the program. Omniwallet solves both sides at once.

Traditional points platform

"We only manage the loyalty program"

Good tools to manage points, levels, and rewards — but the data gets trapped inside, with no real CDP infrastructure or activation capability towards the rest of the marketing stack.

No unified omnichannel profile
Data in silo, hard to export
No real behavioral segmentation
Limited integrations with the marketing stack
VS
Generic CDP

"We are only data infrastructure"

Powerful infrastructure to unify and activate data, but they require months of implementation, technical teams, and — most importantly — they have no mechanism of their own to capture physical customer data.

Long and costly implementation
No mechanism to capture first-party data
Require technical team to operate
Do not include loyalty activation

Omniwallet: the CDP pre-configured for loyalty

The loyalty program is the mechanism that generates and captures the data. And that data feeds a real CDP that unifies, segments, and activates both within Omniwallet and the rest of the stack — CRM, email, paid media, BI.

CDP from day 1, no implementation
Loyalty generates the data
Internal activation and towards other tools
No technical team needed to operate

What each layer does
and what it brings to the business

Omniwallet functions as a complete data and activation stack. Understanding the three layers is understanding why it's much more than "a points platform".

Layer 1 · Data Infrastructure
The CDP collects and unifies everything it knows about each customer
Every channel generates data. Omniwallet's CDP collects them all — physical store, eCommerce, wallet, email, WhatsApp, API — and unifies them into a single persistent profile per customer, without duplicates and in real-time.
Unique ID per customer, omnichannel

The same customer who buys in-store on Tuesday and online on Thursday is a single profile. No silos, no duplicates. All their history in one place.

Real-time updates

Every transaction, interaction, or level change updates the profile instantly. No nightly batches. No data with hours of delay.

First-party data captured by the program itself

Registration in the program provides real declared data: email, phone, birthday, preferences. Without relying on third-party cookies.

Data sources → Unified profile
POS
eCommerce
Wallet
WhatsApp
Email
QR / API
Unified in real-time
MG
Maria Garcia
uid_4f2e91a · 62 events · Gold
Unique profile
Layer 2 · Activation
Data is turned into precise marketing actions
The unified profile feeds segmentation, automation, and audience distribution engines. Data stops being a repository and becomes marketing that happens at the exact moment.
Dynamic segments by real behavior

Customers at risk, top buyers, new this month, omnichannel buyers, RFM segments. Audiences that update themselves with each new data.

Workflows that react to real-time events

The customer reaches Gold level → immediate welcome push. 15 days without purchase → automatic reactivation campaign. No manual intervention.

Audiences exported to the marketing stack

Sync segments with CRM, email marketing, Meta Ads, or Google Ads. First-party data improves the performance of all your campaigns.

Active segments · Updated in real-time
Active last 30 days1,842
Gold or Platinum level318
At risk · no purchase 21d+244
Omnichannel buyers127
Export audience to →
Klaviyo
Meta Ads
Connectif
API REST
Layer 3 · Loyalty
The loyalty program: the engine that generates the data
Points, stamps, and rewards are not the final product — they are the smartest mechanism for data capture and purchase habit creation. Every interaction with the program feeds the lower layers.
Loyalty justifies registration and identification

The customer identifies themselves in every purchase to accumulate points. That gesture generates the data. Without the program, there is no incentive to identify — nor data to capture.

Every interaction enriches the CDP profile

A redemption, a level reached, a wheel spun, a referral sent — every action within the program adds a layer of behavioral data to the profile.

Data improves the program itself

RFM analysis detects who is at risk. Workflows reactivate them with a personalized offer. The cycle feeds itself: more data, better loyalty, more data.

Program metrics · Last 30 days
New registrations
+312
↑ 18% vs previous month
Retention rate
74%
↑ 6pp vs baseline
CDP profiles
4,218
100% first-party
Average CLV
€2,100
12m projection
Active workflow: 244 customers at risk → reactivation campaign launched automatically

Loyalty generates data.
Data improves loyalty.

The difference with a conventional points platform is that in Omniwallet the program and the data feed each other. Each turn of the cycle makes the next one more effective.

Capture

Loyalty captures the customer

The program incentivizes registration. The customer identifies to accumulate points or stamps. The CDP captures the first real first-party data.

Accumulate

Each purchase enriches the profile

Transactions, channels, categories, frequency, average ticket. The CDP structures each event in the unified profile, in real-time.

Activate

Data activates precise marketing

Dynamic segments, automated workflows, audiences exported to CRM or paid media. Data generates actions at the exact moment.

Grow

More relevance, more engagement

Personalization increases purchase frequency. More purchases generate more data. The cycle accelerates and CLV grows with each turn.

Data flywheel

First-party data that generates itself — and uses itself.

The program collects the data. The CDP structures it. Activation uses it.

Data flywheel

Omniwallet as the core.
Your stack connected around.

CDP data is not locked in. It is exported and synchronized with the tools where real marketing happens: CRM, email, paid media, automation, and business intelligence.

CRM and Marketing Automation
ConnectifConnectif
Sales ManagoSales Manago
KlaviyoKlaviyo
BrevoBrevo
Automation and API
MakeMake
n8n
API REST
Webhooks
eCommerce and ERP / POS
Shopify
WooCommerce
PrestaShop
Ágora POS
Stockagile
Communications
Oct8neOct8ne (WhatsApp)
Apple Wallet
Google Wallet

Using a tool not listed here? Omniwallet's REST API is fully documented and allows connecting any data source or destination. Salesforce, HubSpot, SAP, Tableau, Power BI, any data warehouse. If it has an API, integration is possible.

Real data. Real activation.
Real results.

Start with the loyalty program. Data collects itself. The CDP builds itself. And from day one, you have the infrastructure to do marketing based on real behavior.

CDP included in all plans First-party data from day 1 No technical implementation