Blocked points

The Points Locking feature of Omniwallet allows to protect the loyalty program against returns, fraud, or misuse of incentives.

Through this system, the brand can define a locking period during which the points earned in a transaction are assigned to the customer, but cannot be used until a specified number of days has passed.

This locking period usually coincides with the legal or commercial return period of the products, ensuring that the benefits associated with a purchase are only consolidated when the transaction is final.

How it works

• The customer makes a purchase and earns points.

• The points appear in their account, but remain locked for X days.

• During that period, the points cannot be redeemed or used.

• If the customer returns the product, the locked points are automatically removed.

• If there is no return and the period ends, the points are unlocked and become available for normal use.

Simple and flexible setup

• Definition of a locking period in days (for example, 14, 30, or 60 days).

• Activation or deactivation of the lock according to the brand's policy.

• Automatic application to all transactions without manual intervention.

Protection of the loyalty system
Thanks to the points locking, the brand can:

• Prevent a customer from using points earned from a purchase that they later return.

• Protect the economic balance of the program.

• Align the incentive system with the actual operations of the business.

• Maintain a transparent and fair experience for all customers.

The result is a loyalty system that is secure, consistent, and well-controlled, allowing to incentivize purchases from the very first moment without taking unnecessary risks in case of returns.