Frequently Asked Questions
Points are not assigned
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Check the conversion rule
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Check the channel integration
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Verify if there is an active lock
The balance does not match
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Check expirations or locks
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Check manual transactions
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Consult the points history
Customers do not understand the system
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Review the program communication
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Simplify the conversion
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Use clear examples on the card and emails
Recommended Best Practices
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Keep rules simple and clear
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Avoid frequent changes in conversion
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Communicate the value of the point well
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Use locks and expirations judiciously
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Support the program with campaigns and tiers